Medical IT Support

Specialist in support your practice.


“Cititec has provided our IT technical support for 10 years to our large suburban General Practice and we are thoroughly satisfied. We always find their service delivery to be reliable &efficient, with both responsive & proactive needs fully met. Experienced staff all professional, personable & accommodating. Routine maintenance, equipment upgrades & planning for future needs are helpfully presented with available options considered. Secure remote access often used wherever appropriate for cost-time efficiency. For such an integral area of our business, we value quality & confidence very highly, and we are thoroughly satisfied.”

Dr Peter Eizenberg, Director, Doctors of Ivanhoe

Medical IT Support Specialists

IT support for your Medical Practice or Health Service is just too important to be outsourced to any IT company. You need to partner with a company that truly understands medical systems and information management. For over 12 years Cititec Systems has been assisting medical practices with their information management and IT support requirements. With highly qualified, friendly and knowledgeable staff, we can assist the smallest medical clinic to large practices spread over many locations. When you want the very best in IT Medical support, choosing Cititec Systems as your technology partner is one of the best decision you will ever make.

Over the years we have supported a vast range of health services such as medical practices, specialists, radiology services, dental practices, chiropractices, holistic health providers, Divisions of Genreal Practices and Medicare Locals. So we have a comprehensive knowledge of medical technology. So how good are we? We are too modest to say, that is why we are happy to provide your with a long list of reference sites, so that you can talk directly with our clients. Cititec Systems is a Medical Director Authorised IT Service provider as well as an Abaki Preferred IT Service Provider and we are listed on their websites.

With a number of full-time helpdesk professionals, we can guarantee your call will be answered promptly by a person not a machine. Utilising our very own remote support service means that we can view any problem or issues remotely and most likely remedy the situation right there and then. We understand all aspects of your network environment and can troubleshoot any issue regardless of the technology being used. So while we can proactively maintain your medical software, workstations, servers, backups, security etc; we can also assist you with:

• Accreditation – implement and document an IT Policy & Procedure Plan
• Configure & setup Secure Messaging, HPOS & update of NASH cerificates
• Document scanning & archiving
• Equipment setup such as Tyro, Hobo or your ECG machine, Spirometers etc.
• Installation of pathology downloads software, ePrescribe etc.
• Medical Software upgrades & monthly drug database updates
• Migrate to a different medical software package

Medical Director IT Provider

Abaki Preferred IT Provider

Medical Private Cloud

Medical Private Cloud – Test Drive Today!

Have you ever wondered what Medical Director or Best Practice will look and perform like in the Cloud? Will it be suitable for your Practice?

You can test drive it today by going to:

You will require a username and password to access the Medical Cloud.
Please contact us and we will send you the login details.