Managed Services

Proactive maintenance and support. Fixed monthly rate.


“Cititec understand the IT needs of our Union. They provide clear, expert, accessible advice and are there for us when we urgently need them, as well as great day to day service.”

Michele O’Neil, State Secretary, Textile Clothing & Footwear Union

About Managed Services

Managed Services focuses on the proactive monitoring and servicing of your IT infrastructure. Our experienced team utilise specialised software to gauge the health of your system to avoid potential problems or have them resolved them in the quickest possible timeframe.

The traditional approach to maintaining IT systems is the “break/fix” concept (something breaks, you call us, we fix it). The problem with this methodology is that it leads to unpredictable costs which are difficult to budget for. Managed Services resolves this issue by providing specific IT services, such as real-time server monitoring, system-wide maintenance and helpdesk services for a fixed monthly fee.

By adopting one of our Managed Service plans, we have the ability to professionally monitor and support the health of your IT infrastructure 24 hours a day, 365 days a year.

The benefits of Managed Services

Managed Services nurtures a proactive approach to IT, resulting in systems that run faster, are more secure and are highly available.

This is achieved by routinely performing important and often overlooked maintenance tasks, including the regular patching of servers, desktops and core network devices to ensure your system is running at an optimal level.

Another crucial component of Managed Services is the real-time monitoring of important IT devices. Our staff actively monitor mission-critical IT infrastructure to ensure they are working correctly and will act to quickly remediate anything that may cause a disruption to IT services.

Through Managed Services we can also provide our clients with comprehensive reporting functionality, such as hardware and software audits to fulfil reporting requirements.

Our Managed Service plans are flexible and cater for organisations of every size, allowing you to stay focused on your core business.

Our plans include…

  SLA with committed response time

  Dedicated helpdesk and ticketing.

  Real-time monitoring

  Server/desktop patch management

  Fixed price remote and/or onsite support

  Backup monitoring and management

  Firewall/IDS management.

  Antivirus administration

  Regular backup restores

  Hardware and software auditing

  Loan server and desktop facilities

  Performance monitoring and reporting.

  Discounts on our cloud services!

… Plus much more!


We can tailor a Managed Services plan to suit your needs! Talk to us today!