IT Helpdesk & Support Services

Fast problem resolution, when and where you need it.

 
 

“We have found the staff of Cititec to be friendly, attentive and the service and support very reliable and prompt.”

Carol Jordon, CEO, Postgraduate Medical Council of Victoria Inc

Multiple contact points for fast and professional IT problem resolution.

We understand that your business runs on IT and that getting timely help and support when things go wrong is important. We also recognise that every organisation and business has different support requirements and that each technical issue differs in severity and magnitude. This is why we have a range of flexible and cost-effective support options to meet your needs.

Our helpdesk and support services can be accessed ADHOC (pay as you utilise our services) or as part of a Managed Services agreement.

Phone & Remote Support

We have a number of highly trained technical support staff ready to take your call. Our dedicated service desk operators will assist you in identifying the problem at hand and will assist you in having the issue resolved as quickly as possible.

Many IT problems can be resolved remotely without having to send a technician out to you. This is achieved using our fast and secure remote access software which allows us to control your PC or Mac and see and remedy the problem first hand.

Onsite Support

There are some circumstances where you will require a technician onsite. This may be for installation of new hardware, critical issue or as part of one of our MSP agreement. Whatever the reason, we will be there for you – day, night or weekends. Our highly trained field engineers know how to get the job done quickly and efficiently without distrupting your day-to-day business activities.

Email Support

Type, click and send – that’s how easy it is to log a support request. Our support email address can be used to notify our dedicated support team.
Alert them to any technical issues you have or request a certain task to be performed. The support email address is being constantly monitored throughout the day and actioned accordingly. All emails are logged and can be tracked for future reference.

Start using our support services today! Get in touch!